OPERATIONAL EFFICIENCY & EFFECTIVENESS
STREAMLINE PROCESSES, REMOVE WASTE, MEASURE PROGRESS, IDENTIFY AREAS FOR IMPROVEMENT AND FOCUSING ON CUSTOMER NEEDS AND YOU WILL IMPROVE YOUR OPERATION EFFICIENCY
WHAT IS OPERATIONAL EFFICIENCY AND EFFECTIVENESS
The industry uses the terms efficiency and effectiveness, but it is easy to lose focus on what we are trying to accomplish. While they sound similar, effectiveness means something entirely different than efficiency. An effective organisation produces at a high level as operational effectiveness is concerned with the strategies and solutions that an organisation puts in place to achieve sustainable growth for its business. It also refers to the ability of an organisation to deliver products or services that are superior to those of its competitors and meet or exceed its customers’ expectations.
Effectiveness denotes the concept of how effectively an organisation achieves the outcomes it intends to produce and as such, it’s about what work is done. Operational efficiency, on the other hand, is generally defined by the output produced per unit of input which means that an efficient organisation produces quickly and intelligently. It is a practice that generally guarantees better use of resources that belong to the organisation. It also means that the work flows error-free, thus preventing delays and cost increases caused by delays and rework, or preventing below-specification products and services reaching the customer.
Operational efficiency entails the capability of an organisation to deliver products or services to its customers in the most efficient manner possible, while still ensuring the high quality of its products, service and support, and as such, it is about how work is done. In summary, by combining effectiveness and efficiency, a company produces better products faster and with fewer resources.
The first step to becoming more efficient and effective is to identify areas for improvement and develop a plan to address them.
NWT has considerable real-world experience helping clients in both the public and private sector to achieve improvements in processes, technology and employee skills and knowledge. We can help to define and articulate Vision, Mission and Business Strategy and then ensure an emergent approach that seeks to locate the right solution in the context of the operation. We will work with you to define your specific needs and requirements, defining the specific problems that need to be addressed and then select the right solution that best meets your business needs.