OUR SERVICENOW PRACTICE
THE SERVICENOW EXPERTISE, INSIGHTS AND GUIDANCE YOU NEED TO HELP YOU DELIVER AN OUTSTANDING USER EXPERIENCE IN AN INCREASINGLY COMPLEX IT ENVIRONMENT WHERE PEOPLE WORK AT ANY TIME, IN ANY PLACE AND ON ANY DEVICE.
OUR KNOWLEDGE & EXPERTISE
Many organisations face challenges when it comes to meeting the growing needs of their business and delivering the expected levels of automation, consumer grade user experience and data-driven workflows.
Operations are often based on disparate technologies and data sources that make central visibility and reporting a challenge and oftens results in dysfunctional workflows and processes that fail to meet expectations of the employees and customers that use them.
Operations are often based on disparate technologies and data sources that make central visibility and reporting a challenge and oftens results in dysfunctional workflows and processes that fail to meet expectations of the employees and customers that use them.
NWT understands that business transformation is more than just implementing a new ServiceNow instance, with many supporting elements required to realise the full value of that investment.
Our deep transformation experience considers the process re-engineering, architecture, data models, migration and operational readiness required to bring a technical solution into live operations
We can help clients understand their starting and destination states. Working with the clients we can develop a comprehensive roadmap which will take into consideration the technology, people and processes helping to ensure that the expected benefits are realised.
With our design, configuration and advisory experience across the ServiceNow platform we can support clients with transforming Service Operations, Customer Workflows and Automation in multiple industry segments, including Public Sector.
Our robust approach to projects and governance underpins all our engagements, using ServiceNow to manage and control each implementation and applying knowledge and templates to help clients jump-start their projects and be prepared well ahead of time for the requirements and dependencies that ensure a successful outcome.
WHY NWT?
Not just ServiceNow – NWT has broader technical capabilities in the cloud, data integration and security.
Heritage in business transformation – This extends beyond technology implementation, with extensive experience in driving process change and adoption to achieve business benefits.
Leverage our library of delivery assets – Tried and trusted techniques, tools, templates, and frameworks that bring discipline and best practices to implement projects.
Focus on strategic impact – ServiceNow implementation is not a tactical tool re-fresh. It underpins digital transformation, improved agility, and better customer experience.
Risks mitigated – Reduce the likelihood of stalled deployments, cost overruns, and unmet expectations by leveraging collateral from previous implementations for similar customers.
Flexibility of resource options – We can complement existing teams or fully manage delivery based on customer needs and maturity
CASE STUDIES
OUR PRACTICE LEAD
PAUL HINXMAN
SERVICENOW LEAD
A qualified project manager with 20 years of project experience and is PMI PMP and Agile DSDM Practitioner certified. Paul has spent the last 15 years working on ITSM implementation projects using multiple SaaS tools, with the last 8 specifically on ServiceNow.
Recently, Paul has managed a team of Delivery Project Managers for a large ServiceNow Elite Partner, driving implementation standards and building out a Delivery capability for small and medium projects. He is now building a new ServiceNow Practice from scratch and building out a new team, processes and capability.
