PROJECT MANAGEMENT AS A SERVICE - CASE STUDY
A MAJOR TECHNICAL SERVICES COMPANY WAS LOOKING FOR PROJECT MANAGEMENT SUPPORT TO DELIVER A SOLUTION FOR STRENGTHENING AND MODERNISING THEIR COMMUNICATION NETWORK. THE COMPANY HAD ACQUIRED A NUMBER OF SMALLER ORGANISATIONS AND WAS STRUGGLING WITH THE EFFECTIVE INTEGRATION AND ALIGNMENT OF WORK PROCESSES ACROSS THE ORGANISATION
THE ROLE
KEY OUTCOMES
Specifically, internal communications and documentation management proved to be key issues impacting the effective coordination of work processes.
As a consequence, the client was facing significant pressure to ensure these issues were minimised in due course. They asked NWT to provide support in addressing these challenges, by introducing good governance procedures and reporting functions as well as stabilising their network through the PMaaS capability.
NWT provided support in form of a small, expert Project Management (PM) team. The objective was to create a quick understanding of the current network estate, identify weaknesses and start delivering device upgrades in a controlled and planned manner. From a strengthened estate the plan was to create more strategic outcomes in re-designing the network to make it more robust fur the future.
Along with a team of network engineers, NWT’s PMaaS team worked on establishing an inventory of all devices in the estate. From there, a strategy was developed to upgrade specific devices in the estate to create stability in the network and reduce the disruption to customers’ services – an important focus item. A key requirement of creating repeatable and structured processes to device upgrades was to establish a robust approach to change preparation and documentation. The PMaaS team worked with the client on detailed change runbooks as well as establishing change presentation forums where issues and opportunities were discussed.
On that foundation, the NWT team delivered the modernisation of the entire network which resulted in lower levels of service disruption, a reduced number of customer complaints and a better understand approach to delivering change across the organisation.
KEY OUTCOMES
- Analysis of the current estate, creating tactical and strategic solutions for each network device
- Establishing best practice principles around change preparation and management via runbooks and lessons learned
- Stabilisation of the existing network through carefully managed device upgrades
- Improved level of communication, knowledge sharing and documentation across the organisation
