CRITICAL FRIEND REVIEW - INSURANCE SECTOR CASE STUDY
A GLOBAL FINANCIAL SERVICES ORGANISATION WAS LOOKING TO IMPLEMENT A COMPLEX MIGRATION PROGRAMME INVOLVING MORE THAN 2,100 CRITICAL APPLICATIONS TO THE CLOUD. THE CLIENT NEEDED TO ESTABLISH FULL CLARITY ON THE ORGANISATION’S READINESS FOR CHANGE.
The Client wanted an independent and objective Critical Friend that would be able to interrogate senior stakeholders regarding the readiness and capability of the business to manage and support the change. This included a review of proposed new processes and technology, Business Change Plans and Communication and Training Plans. NWT provided an experience Change Management principle with considerable experience in the Financial Services sector. They facilitated a series of workshops to look at why the changes were required, the benefits that the business was looking to achieve and the potential issues and risks that could impact achieving the desired outcomes.