CRITICAL FRIEND REVIEW - INSURANCE SECTOR CASE STUDY
A GLOBAL FINANCIAL SERVICES ORGANISATION WAS LOOKING TO IMPLEMENT A COMPLEX MIGRATION PROGRAMME INVOLVING MORE THAN 2,100 CRITICAL APPLICATIONS TO THE CLOUD. THE CLIENT NEEDED TO ESTABLISH FULL CLARITY ON THE ORGANISATION’S READINESS FOR CHANGE.
THE ROLE
KEY OUTCOMES
The Client wanted an independent and objective Critical Friend that would be able to interrogate senior stakeholders regarding the readiness and capability of the business to manage and support the change. This included a review of proposed new processes and technology, Business Change Plans and Communication and Training Plans. NWT provided an experience Change Management principle with considerable experience in the Financial Services sector. They facilitated a series of workshops to look at why the changes were required, the benefits that the business was looking to achieve and the potential issues and risks that could impact achieving the desired outcomes.
KEY OUTCOMES
- Confirmation that all project dependencies had been identified and communication channels had been put in place to deal with any future changes to plans
- New processes were clearly defined
- Technology requirements were clearly defined and costed and plans were in place for a five-year leasing plan
- Potential issues or risks that could threaten delivery to time, cost and quality were identified and mitigation steps put in place to ensure risks do not materialise into major issues threatening delivery.
